Complete verification (if prompted). Unverified or partially verified accounts may be delayed for extra checks.

Double-check recipient details (name, account/IBAN, wallet ID, bank code). A typo is a common reason for delays or returns.

Check limits (daily/monthly) and available balance. If you hit a limit, the transfer can fail or remain pending until adjusted.

Confirm the status in your transaction history: Processing/Pending: still being handled. Completed: funds sent; the recipient bank/wallet may still need to post it. Failed/Returned: usually requires correcting details or choosing another method.

If it's still not received, contact support with: transfer ID, amount, date/time, and recipient method (bank/wallet).