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Frequently Asked Questions
Quick answers about
how it works, costs,
and getting help
About NovaMoney
What is NovaMoney?
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How is NovaMoney different from a bank?
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Does NovaMoney charge interest?
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Is NovaMoney regulated?
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What is a Key Fact Statement (KFS)?
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Getting Started
Who can apply?
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What documents do I need?
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How do I apply?
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What if my application is not approved?
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How do I download the app?
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Credit Limit
What is a limit?
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How does my limit work after the first loan?
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Why did I receive a limit but not receive funds?
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Can I choose how much of my limit to use?
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How much can I borrow?
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Are there any fees?
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How quickly will I receive funds?
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Repayment
What are my repayment options?
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Will I receive payment reminders?
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Can I repay early?
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Is there a fee for early repayment?
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What happens if I miss a payment?
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What happens after I fully repay?
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Security & Support
Is my personal data safe?
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Does NovaMoney share my data with third parties?
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Does NovaMoney ask for my password or OTP on calls?
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How can I contact support?
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How can I submit a complaint?
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